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Our Terms Shape How Your Account Works

When you open an account with erek tawon, these terms govern how you deposit, play, withdraw and interact with our platform.

Account creation & verificationDeposit and withdrawal rulesDispute and contact processes

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Terms That Protect Both of Us

erek tawon Service availability depends on jurisdiction. Users are responsible for checking local law before access.

erek tawon operates where local law permits. Your account is your responsibility — you confirm you're of legal age in your jurisdiction and that you own the payment method you use. Deposits and withdrawals depend on local law and the payment rails available to you. When

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you open an account, you agree that we may verify your identity, freeze your account if we detect unusual activity, and resolve disputes through the channels we outline below. We store your account data securely and retain transaction records as required by local regulation. If access
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or eligibility is discussed, it depends on local law. Your use of the platform constitutes acceptance of these terms; if you do not agree, do not create an account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to Contact Us About Your Account

Team online

Live Support

Our team responds to account and terms questions in the chat widget inside the lobby. Open your account and head to the help icon — we're there during all lobby hours to clarify any term or walk you through account steps.

Email Support

Send account or terms inquiries to our support email. We reply within 24 hours with detailed answers about your specific situation, deposit holds, withdrawal delays, or any policy question you bring to us.

Account Settings

Inside your account, the Settings menu shows your deposit history, verification status, withdrawal records and active limits. You can request account changes or access to your data directly from the Account section without leaving the platform.

SECURITY & TRANSPARENCY

How We Protect Your Account and Data

Data Encryption

Your account credentials, payment details and transaction history are encrypted end-to-end. We do not store full payment card numbers; DANA, OVO, GoPay and QRIS transactions are linked via token, not raw data, so your wallet stays private.

Verification Process

When you open an account, we verify your identity using the information you provide. Large withdrawals trigger secondary verification to prevent fraud. This protects you and keeps unauthorized access off your account.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your preferences across lobby visits. Analytics cookies help us spot platform issues. You can disable non-essential cookies in your browser settings without losing account access.

Account Security

Set a strong password during account creation and change it periodically. Do not share your login with anyone. If you suspect unauthorized activity, lock your account immediately via Settings or contact our support team within hours.

Data Retention

We keep your account record and transaction history for as long as your account is active, plus seven years after closure for regulatory compliance. You can request data export or deletion after account closure where local law permits.

Policy Changes

If we update these terms, we'll notify you in-app and via email at least 14 days before the change takes effect. Continuing to use your account after that date means you accept the updated terms. Major changes let you opt out.

Answers to Your Terms Questions

You must be of legal age in your jurisdiction. Most regions require you to be at least 18. During account creation, you confirm your age and legal eligibility. We verify this through identity checks if required. Accounts opened by underage users are closed and funds returned.

No. The payment method you link — whether DANA, OVO, GoPay, QRIS or bank transfer — must be registered in your name. If we detect a mismatch during withdrawal verification, we hold the funds and contact you to resolve it before releasing the money.

Most accounts are verified instantly when you complete the first deposit via DANA, OVO, GoPay or QRIS. If we flag unusual activity, we may request additional documents. Verification usually clears within 24 hours; you'll see a notification in your Settings when it's complete.

Tell us first. If you open a dispute with your bank without contacting us, the reversal may freeze your account temporarily. Come to us via email or live chat with your transaction ID. We investigate within 48 hours and either refund the charge or explain it.

Yes. Go to Account Settings and select Close Account. We'll settle any balance owed to you and send it to your registered payment method within 3-5 business days. Your data stays in our system for the retention period outlined above for regulatory purposes.

Use the Forgot Password link on the login page and we'll send a reset link to your registered email. If you no longer access that email, contact live support with proof of identity. We'll verify you and restore your account within 24 hours.

We update terms occasionally to reflect new payment methods, regional rules or security improvements. You'll get an in-app notification and email at least 14 days before changes take effect. Check your Settings to review the updated policy anytime.

Our Terms Shape How Your Account Works

How to Contact Us About Your Account

Live Support

Email Support

Account Settings

How We Protect Your Account and Data

Data Encryption

Verification Process

Cookies and Tracking

Account Security

Data Retention

Policy Changes

Answers to Your Terms Questions

01 What age do I need to be to open an account?

02 Can I use someone else's payment method to deposit?

03 How long does it take to verify my account after deposit?

04 What happens if I dispute a charge on my bank statement?

05 Can I close my account anytime?

06 What if I forget my password or lose access to my account?

07 Do these terms change, and how will I know?

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